Refund & Money Back Guarantee Policy
Effective Date: October 28, 2026
At ZigmoTech Limited, our mission is to empower merchants and small businesses with software that genuinely accelerates cash flow and eliminates accounting headaches. We proudly stand behind PrimeBook with an unconditional 30-Day 100% Money Back Guarantee.
30 Days 100% Money Back Guarantee
If PrimeBook does not help you recover customer debt faster or simplify your daily books within 30 days of purchase, we will refund every single penny. No hassle, no fine print.
1. Eligibility Criteria for a Full Refund
You are eligible for a 100% full refund under our policy if:
- You purchased any paid PrimeBook subscription plan directly from ZigmoTech Limited.
- Your refund request is submitted within 30 calendar days from the initial transaction date.
- You provide your registered PrimeBook account mobile number or email address.
2. Simple 3-Step Refund Process
Submit Request
Send an email to info@zigmotech.com or WhatsApp message to +85254294569 with your phone number.
Quick Verification
Our customer billing team verifies your order date within 24 business hours. No uncomfortable interrogation.
100% Payout
The full payment is reversed to your original payment method (Bank/UPI/Card) in 3 to 5 business days.
3. Processing Timelines & Payment Methods
Once approved, refunds are credited back to the original funding source. Credit card and debit card refunds typically reflect within 3 to 5 banking days depending on your issuing bank. UPI or direct bank transfers are often completed within 24 to 48 hours.
4. Subscriptions Purchased via Apple App Store or Google Play
If your subscription was purchased through in-app billing on the Apple App Store or Google Play Store, the transaction is governed directly by Apple's or Google's payment processing rules. You can request a refund through your Apple ID purchase history (reportaproblem.apple.com) or Google Play Account page. We will gladly support your ticket with documentation if required.
5. Contact Billing & Support
ZigmoTech Limited — Customer Accounts & Refund Department
Phone / WhatsApp: +85254294569
Email: info@zigmotech.com
Our customer support operates 24/7 to ensure prompt resolution of all requests.